Homepage - Serenity Elite - Cleaning Agency

Carpet Cleaning

General Cleaning

Have a question?

What services do you provide?

We offer a wide range of cleaning services, including regular house cleaning, deep cleaning, office cleaning, end of tenancy cleaning, carpet cleaning, and more.

How do I book a cleaning service?

Booking a service is easy. You can either call us at [Your Phone Number] or visit our contact page. We'll get back to you promptly to schedule your cleaning.

Do I need to provide cleaning supplies and equipment?

No, you don't have to worry about supplies and equipment. We bring our own cleaning products and tools to every appointment. If you have specific preferences or allergies, please let us know in advance.

What areas do you serve?

We proudly serve London and the South East, as well as areas in South Yorkshire and Derbyshire. If you're located in any of these regions, If you have any questions about our service areas or need to confirm whether we cover your specific location, don't hesitate to reach out.

Do I need to clear all the furniture from the room?

No need to worry about moving all your furniture. While we request you to relocate small or fragile objects, we are happy to work around larger furniture pieces. During our service, we can protect chair and table legs and remove them once the carpets are dry.

Post-Construction Cleaning

Book our post-construction cleaning service today and let us make your site spotless!

Request a Quote

FAQ About Carpet Cleaning

Will hot water extraction (steam cleaning) harm my carpet?

No, hot water extraction is the preferred method recommended by Shaw Industries and many other leading carpet manufacturers. It is widely regarded as the most effective technique for removing embedded dirt and contaminants.

Should I vacuum my carpets before your arrival?

We recommend giving your carpets a quick vacuum the day before our service, especially if they contain a significant amount of dust, lint, or larger particles that could clog our machine filters.

How soon can I walk on my freshly cleaned carpets?

The drying time for your carpets depends on several factors, including the level of soiling, the carpet pile's length, and indoor and outdoor temperatures. Our skilled team is proficient in thorough carpet cleaning, and we use modern, efficient machines that remove excess moisture. This ensures your carpets will dry quickly, allowing you to use them shortly after our service.

Is there a risk of my carpet shrinking during cleaning?

While some carpets are prone to shrinkage, we have extensive experience in identifying the fibers that may cause this issue. We take preventive measures to address this concern, so you can have peace of mind. If necessary, we may decline a job, and there will be no assessment or call-out charges.

Will my carpets get dirtier more quickly after cleaning?

This happens only when excessive residue is left in the carpet. Rest assured, we employ the appropriate cleaning system and application methods for each carpet, ensuring they stay clean for an extended period.

FAQ About Cleaning Service

Do you have service charge?

Yes, A £50 non-refundable service charge applies upfront when using our services. The remaining balance will be charged when we arrive at the premises.

Is the service charge refundable?

It will only be refunded under specific circumstances. If you cancel the cleaning service after our colleague arrives, the service charge will not be refunded.

Why do I have to pay a service charge?

The service charge covers the operational costs associated with providing our cleaning services. These costs include vehicle maintenance, fuel, equipment, and other logistics necessary to ensure our team arrives on time and is properly equipped to complete the job. By collecting a service charge upfront, we can offer reliable and consistent service to our customers.

Do I need to provide a parking spot for the cleaning team?

Yes, it's your responsibility to ensure there is a suitable parking spot for our cleaning team when they arrive at your premises. If there are any parking fees or restrictions, please let us know in advance, as this helps us plan accordingly and ensures a smooth and efficient service. Any additional parking fees will be added to your final bill.